Shipping & Delivery Policy

Last updated: 2026-03-11

1. Digital-Only Store

Licenpia (operated by SOFTENZO LTD) is a 100% digital store. We sell software license keys and digital product codes exclusively. We do not ship any physical products, packaging, or media (such as CDs, DVDs, or USB drives).

2. What You Receive

Upon successful payment, you will receive:

• License key: A unique product activation code for the software you purchased
• Activation instructions: Step-by-step guidance on how to activate and install your software
• Download link: Where applicable, a link to download the official software installer directly from the publisher's website
• Order receipt: An email confirmation with your complete order details

3. Delivery Method

Your license key and instructions are delivered through two channels:

• Email delivery: Sent automatically to the email address associated with your order
• Account dashboard: Available immediately in your Licenpia account under "My Orders"

4. Delivery Timeframe

• Instant delivery: The vast majority of orders are delivered within seconds of payment confirmation
• Automated processing: Our system processes and delivers orders automatically, 24 hours a day, 7 days a week
• Manual verification: In rare cases, orders may be flagged for manual security verification. This process typically takes no more than 30 minutes during business hours, and up to 24 hours outside business hours
• Maximum wait time: If you have not received your order within 24 hours, please contact our support team immediately

5. Delivery Issues

If you do not receive your order, please try the following before contacting support:

1. Check your spam/junk folder: Our delivery emails may occasionally be filtered by your email provider
2. Check your account dashboard: Log in to your Licenpia account and check "My Orders" for your license key
3. Verify your email address: Ensure you entered the correct email address during checkout

If you still cannot locate your order, our support team can re-send your license key at any time. Contact us at or through our support page.

6. No Shipping Costs

Because all our products are delivered digitally, there are:

• No shipping fees — delivery is always free
• No handling charges — no additional costs beyond the product price
• No customs or import duties — digital delivery is not subject to customs
• No geographical restrictions — we deliver worldwide, instantly

7. Order Confirmation

After placing your order, you will receive:

1. Payment confirmation email — confirming your payment was successful
2. Delivery email — containing your license key, activation instructions, and download links (where applicable)

Both emails are sent to the email address provided during checkout.

8. Contact Us

If you have any questions about delivery or need assistance with your order, please contact us:

• Email:
• Support page: Support Page