Privacy Policy

Last updated: 2026-03-11

1. Introduction

SOFTENZO LTD, trading as Licenpia ("we", "us", "our"), is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at https://licenpia.com or purchase our products.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is:

Company: SOFTENZO LTD
Trading as: Licenpia
Registered address: 20 Wenlock Road, N1 7GU London, UNITED KINGDOM
Email:

3. Information We Collect

We collect the following categories of personal data:

a) Information You Provide Directly

Account data: Name, email address, and password when you create an account
Order data: Billing address, delivery email address, order details, and license key records
Payment data: Payment method and billing information (processed by our payment provider; we do not store full card numbers)
Communication data: Support tickets, contact form messages, and email correspondence

b) Information Collected Automatically

Technical data: IP address, browser type and version, operating system, device type, screen resolution
Usage data: Pages visited, time spent on pages, click patterns, referring URL
Cookie data: Session identifiers, preference settings, analytics data (see our Cookie Policy)

4. How We Use Your Information

We process your personal data for the following purposes:

Order fulfilment: Processing payments, delivering digital license keys, sending order confirmations and receipts
Account management: Creating and maintaining your user account, providing access to order history and license keys
Customer support: Responding to inquiries, troubleshooting activation issues, processing refund requests
Service communication: Sending transactional emails (order confirmations, delivery notifications, support replies)
Website improvement: Analysing usage patterns to improve our website, products, and user experience
Legal compliance: Meeting our legal and regulatory obligations, including tax reporting and fraud prevention
Security: Detecting and preventing fraudulent transactions and unauthorised access

5. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

Contract performance (Art. 6(1)(b)): Processing necessary to fulfil your order and deliver digital products
Legitimate interests (Art. 6(1)(f)): Website analytics, fraud prevention, and service improvement
Legal obligation (Art. 6(1)(c)): Tax records, accounting, and regulatory compliance
Consent (Art. 6(1)(a)): Marketing communications and non-essential cookies (where applicable)

6. Payment Processing

All payment transactions are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. We do not store, process, or have access to your full credit card number, CVV, or other sensitive payment credentials. Stripe's privacy policy governs their handling of your payment data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse usage. For detailed information about the types of cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

8. Data Sharing and Third Parties

We share your personal data only with trusted third parties who assist in operating our business:

Payment provider (Stripe): To process payments securely
Email service provider: To send transactional emails (order confirmations, support replies)
Analytics provider: To collect anonymised website usage statistics
Hosting provider: To host our website and store data securely

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

We may also disclose your data if required by law, regulation, or court order.

9. International Data Transfers

We serve customers worldwide and some of our third-party service providers may process data outside your country of residence. Where data is transferred outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place, including EU/UK Standard Contractual Clauses (SCCs) or adequacy decisions.

For customers in Australia, we comply with APP 8 (cross-border disclosure) and take reasonable steps to ensure overseas recipients handle your personal information in accordance with the Australian Privacy Principles.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

Account data: Retained while your account is active; deleted upon account deletion request
Order and transaction records: Retained for 7 years for tax and legal compliance
Support correspondence: Retained for 3 years after the last interaction
Analytics data: Anonymised and aggregated; raw data deleted after 26 months

11. Your Rights Under GDPR (EEA and UK Residents)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your personal data under the General Data Protection Regulation (GDPR) and the UK GDPR respectively:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure ("right to be forgotten"): Request deletion of your personal data
Right to restriction: Request that we limit the processing of your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at . We will respond within 30 days.

12. Your Rights Under CCPA

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know: Request disclosure of the categories and specific pieces of personal information we collect
Right to delete: Request deletion of your personal information
Right to opt-out: Opt out of the sale of personal information (we do not sell your data)
Right to non-discrimination: You will not be discriminated against for exercising your rights

13. Your Rights Under Australian Privacy Law (Australian Residents)

If you are located in Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) govern how we handle your personal information. You have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate, out-of-date, or incomplete personal information
Complaint: Lodge a complaint about our handling of your personal information

If you are not satisfied with our response to a complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We will not use or disclose your personal information for the purpose of direct marketing unless you have consented or it is impracticable to obtain your consent, and we will always provide an opt-out mechanism.

14. Your Rights in the UAE and Middle East

If you are located in the United Arab Emirates, your personal data is protected under Federal Decree-Law No. 45 of 2021 (the UAE Personal Data Protection Law). You have the right to:

Access and correction: Request access to your personal data and have inaccurate data corrected
Erasure: Request deletion of your personal data where it is no longer needed for the purpose it was collected
Restriction: Request restriction of processing in certain circumstances
Data portability: Receive your personal data in a commonly used format

We process your data in compliance with applicable data protection laws in the jurisdictions where we operate. If you are located in Saudi Arabia, Qatar, or other GCC countries, similar rights may apply under your local data protection legislation.

15. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

16. Data Security

We implement industry-standard security measures to protect your personal data:

SSL/TLS encryption for all data transmission
Encrypted storage of sensitive data at rest
Strict access controls and authentication for internal systems
Regular security reviews and monitoring

While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password for your account.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. If we make material changes, we will notify you by email or by placing a prominent notice on our website. We encourage you to review this policy periodically.

18. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

Email:
Address: SOFTENZO LTD, 20 Wenlock Road, N1 7GU London, UNITED KINGDOM
Support page: Support Page